{"id":2817,"date":"2025-04-18T06:02:39","date_gmt":"2025-04-18T06:02:39","guid":{"rendered":"https:\/\/orin.coffee\/faqs-page-2\/"},"modified":"2025-08-30T11:17:21","modified_gmt":"2025-08-30T09:17:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/orin.coffee\/en\/orin-coffee-slovenska-prazarna-kave\/faqs\/","title":{"rendered":"FAQs Page"},"content":{"rendered":"
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FAQ<\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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See answers to our frequently asked questions below.<\/p>\n

Still can't find what you're looking for? Contact our experts at info@orin.coffee<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Orders<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I place an order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can easily place your order through our online store. Select the products you want, add them to your cart and follow the payment instructions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I change or cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If you would like to change or cancel your order, please contact us as soon as possible at info@orin.coffee. If your order has not yet been shipped, we can change or cancel it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I order coffee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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All of our coffees are available as whole beans. If you would like your coffee ground, please select the grind you prefer when selecting the grind.<\/p>\n

Please note that the grind may differ from what you are used to from other suppliers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I found a coffee in an online store, but I can't order it. Why? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our offer is regularly refreshed as we receive new, exclusive batches of coffee from around the world. If a coffee cannot be ordered, it may be sold out or the offer may have been rotated.<\/p>\n

If you think there has been an error, please let us know.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When will I receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Items in stock<\/strong>: Delivery usually takes 3-5 business days.<\/p>\n<\/li>\n

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    Items that are out of stock<\/strong>: Approximately 14 days.<\/p>\n<\/li>\n

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    Freshly roasted coffee<\/strong>: We collect orders by Friday, roast the coffee the following week, and ship it no later than the second day after roasting.<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How much does delivery cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    • Slovenia: 4.5 EUR<\/li>
    • Free shipping for orders over 150 EUR<\/li>
    • International shipping: 25 EUR<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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      Which delivery service will my order be shipped with? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      For orders within Slovenia we use Po\u0161ta Slovenije and DPD. For international shipments we use DPD.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      How can I track my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      After payment for your order, you will receive a confirmation email with a link to your tracking number. If you cannot find the email, please also check your spam folder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      When completing the order, I see 'delivery method not available'. What does this mean? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      If you see this message when entering your address, it could mean:<\/p>\n

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      • We do not deliver to your country due to restrictions,<\/li>\n
      • It is not allowed to send coffee by mail in your country, or<\/li>\n
      • There has been a system error. If you believe this is an error, please contact us.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Payments<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        What payment methods are available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        We accept payments by credit cards, Apple Pay, Google Pay, cash on delivery and invoice.\u00a0<\/p>\n

        We also offer payment by delivery note for business partners.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        How do I use a discount code? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        If you have a discount code, please enter it at checkout. If the code does not work, please contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Coffee<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        When do you roast coffee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tWe roast coffee to order to ensure the highest freshness and quality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        What is the shelf life of coffee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tWe recommend that you consume your coffee within 30 days of the roasting date. After this period, it will still be usable, but its taste may change. Freshly roasted coffee needs at least 4 days to stabilize and reach its optimal taste.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Why can't I order a specific product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tOur offer changes regularly due to seasonal coffee availability. If you believe this is an error, please contact us.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        How should I store coffee to keep it fresh? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tStore coffee in an airtight container, in a dry and dark place, away from heat and moisture.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Are your products Fair Trade certified? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        We meet Fair Trade standards, but we are not officially certified. In most cases, we pay farmers more than the minimum Fair Trade price.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        Is your coffee organic? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tOur coffees are organically grown, but do not have an official organic certificate. When choosing our coffees, we always prioritize sustainable practices and fair payment to the growers.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Support<\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        What do I do if I receive a wrong or damaged product? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tIf you have received an incorrect or damaged product, please send us a photo and order number as soon as possible so we can arrange an exchange or refund.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Why was my order marked as delivered but I didn't receive it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Please check with your neighbors or delivery service first, as packages are sometimes left in a different location. If you can't find your order, please contact us and we will investigate options to resolve the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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        Do you allow refunds? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tYes, you can return products within 14 days, as long as they are unopened and in their original packaging.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        How can I become your wholesale partner? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tThank you for your interest! Contact us for more information about our wholesale program via email info@orin.coffee\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        FAQ Oglejte si odgovore na na\u0161a pogosto zastavljena vpra\u0161anja spodaj. \u0160e vedno ne najdete, kar i\u0161\u010dete? Obrnite se na na\u0161e strokovnjake na info@orin.coffee Naro\u010dila Kako oddam naro\u010dilo? Naro\u010dilo lahko enostavno oddate prek na\u0161e spletne trgovine. Izberite \u017eelene izdelke, jih dodajte v ko\u0161arico in sledite navodilom za pla\u010dilo. Ali lahko spremenim ali prekli\u010dem naro\u010dilo? \u010ce \u017eelite […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":129,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-2817","page","type-page","status-publish","hentry"],"yoast_head":"\nPogosta vpra\u0161anja | \u00d8rin Coffee \u2013 Vse, informacije o na\u0161i kavi<\/title>\n<meta name=\"description\" content=\"Imate vpra\u0161anja o \u00d8rin Coffee? 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Na\u0161a FAQ stran vam ponuja odgovore na vsa klju\u010dna vpra\u0161anja, ki jih imate o na\u0161ih kavah, dostavi, naro\u010dilih in sodelovanju z nami.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/orin.coffee\/en\/orin-coffee-slovenska-prazarna-kave\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00d8rin Coffee\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OrinCoffee.si\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-30T09:17:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/orin.coffee\\\/orin-coffee-slovenska-prazarna-kave\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/orin.coffee\\\/orin-coffee-slovenska-prazarna-kave\\\/faqs\\\/\",\"name\":\"Pogosta vpra\u0161anja | \u00d8rin Coffee \u2013 Vse, informacije o na\u0161i kavi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/orin.coffee\\\/#website\"},\"datePublished\":\"2025-04-18T06:02:39+00:00\",\"dateModified\":\"2025-08-30T09:17:21+00:00\",\"description\":\"Imate vpra\u0161anja o \u00d8rin Coffee? 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