Protection of personal data

Your privacy is very important to us. This privacy policy explains how we collect, process, protect and use your personal data in accordance with applicable data protection laws. Please read this policy to understand how we handle your personal data.

1. General

Orin Coffee doo (hereinafter referred to as “we” or “our company”) is committed to protecting your privacy and personal data in accordance with applicable data protection laws. With this document, we would like to inform users of the website www.orin.coffee explain how we process and protect personal data.

By collecting, processing and storing personal data, we comply with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (ZVOP-1). Personal data is collected solely for the purpose of providing our services and is processed in a manner that ensures its security and protection against misuse.

2. Data Protection Officer

If you have any questions regarding the processing of your personal data, please contact our Data Protection Officer, Klemn Maček, via email: info@orin.coffee.

3. Purposes of processing and legal basis

We collect your personal data for a variety of purposes, including:

Order processing - We collect information such as name, address, email address and contact information in order to process and deliver the products you order.
Improving the user experience - monitor your shopping and online behaviour to offer you more personalised services and products.
Transmission of offers and notices - We process your personal data when you subscribe to our newsletter, to inform you about new products, promotions and offers.

Cookies

We process data on the basis of your consent or on the basis of our legitimate interest where the processing of the data does not require your consent but relates to the provision of our services or the protection of our rights.

Our website uses cookies to provide a better user experience. Cookies are small text files that a website stores in your browser. They help us to recognise visitors, analyse traffic and personalise content. We use cookies for analytical, functional and advertising purposes. For more information about the types of cookies we use and how you can manage them, please visit our about page. Cookies.

4. Data processing

In order to process your personal data, we collect the following information:

Identification data - first name, last name, username, password, VAT ID (if you are a legal person).
Contact details - email address, phone number, delivery address, billing address.
Purchases data - details of the items ordered, payment details, bank account number (if applicable).
Online habits - information about your behaviour on the website, such as the products you view and the devices from which you access our website.

5. Transmission of data to third parties

We work with selected data processors to provide services such as delivery, payment services or data analysis, such as:

Accounting services: we use external accountants and accounting systems that process your data for the purpose of processing your accounting and tax obligations, we will provide your data such as name, address, tax number, including other data necessary for the provision of accounting services.
Delivery services: we only pass on the delivery details of the products you order to the necessary delivery services.
Payment services: we will share payment data with the relevant payment processing systems.

Your personal data will not be transferred to third countries unless this is necessary for the performance of the services.

6. Retention period of personal data

Personal data is kept for as long as necessary for the performance of our contractual obligations or the pursuit of our legitimate interests. We keep accounting data for 10 years in accordance with tax legislation.

7. User rights

You have the right to:

Access your data - you can request a copy of your personal data that we process.
Correct your details - you can request the correction of inaccurate or incomplete information.
You delete your data - you can request the erasure of your personal data if there is a legal basis for doing so.
Limit processing - you can request a restriction of the processing of your data in certain cases.
Download your data - you can request the transfer of your personal data in a structure and commonly used format that can be transferred to another provider.
Withdraw consent - where we process data on the basis of your consent, you may withdraw your consent at any time.

If you wish to exercise any of these rights, please contact us at info@orin.coffee.

8. Protection of personal data

For the security of your personal data, we will take all necessary technical and organisational measures to protect your data from misuse, loss or unauthorised access.

4.7. Right to lodge a complaint concerning the processing of personal data

You have the right to lodge a complaint regarding the processing of your personal data with a supervisory authority if you consider that your right to the protection of personal data has not been respected. In Slovenia, the competent supervisory authority for the protection of personal data is Information Commissionerwhose contact details are:

Address: Information Commissioner, Zaloška cesta 59, 1000 Ljubljana, Slovenia
E-mail: ip@ip-rs.si
Phone: +386 1 230 97 30

If you have questions or concerns about the processing of your personal data, we encourage you to contact us first so that we can try to resolve the issue directly.