FAQ
See answers to our frequently asked questions below.
Still can't find what you're looking for? Contact our experts at info@orin.coffee
Orders
How do I place an order?
You can easily place your order through our online store. Select the products you want, add them to your cart and follow the payment instructions.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible at info@orin.coffee. If your order has not yet been shipped, we can change or cancel it.
How can I order coffee?
All of our coffees are available as whole beans. If you would like your coffee ground, please select the grind you prefer when selecting the grind.
Please note that the grind may differ from what you are used to from other suppliers.
I found a coffee in an online store, but I can't order it. Why?
Our offer is regularly refreshed as we receive new, exclusive batches of coffee from around the world. If a coffee cannot be ordered, it may be sold out or the offer may have been rotated.
If you think there has been an error, please let us know.
Delivery
When will I receive my order?
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Items in stock: Delivery usually takes 3-5 business days.
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Items that are out of stock: Approximately 14 days.
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Freshly roasted coffee: We collect orders by Friday, roast the coffee the following week, and ship it no later than the second day after roasting.
How much does delivery cost?
- Slovenia: 4.5 EUR
- Free shipping for orders over 150 EUR
- International shipping: 25 EUR
Which delivery service will my order be shipped with?
For orders within Slovenia we use Pošta Slovenije and DPD. For international shipments we use DPD.
How can I track my order?
After payment for your order, you will receive a confirmation email with a link to your tracking number. If you cannot find the email, please also check your spam folder.
When completing the order, I see 'delivery method not available'. What does this mean?
If you see this message when entering your address, it could mean:
- We do not deliver to your country due to restrictions,
- It is not allowed to send coffee by mail in your country, or
- There has been a system error. If you believe this is an error, please contact us.
Payments
What payment methods are available?
We accept payments by credit cards, Apple Pay, Google Pay, cash on delivery and invoice.
We also offer payment by delivery note for business partners.
How do I use a discount code?
If you have a discount code, please enter it at checkout. If the code does not work, please contact us.
Coffee
When do you roast coffee?
What is the shelf life of coffee?
Why can't I order a specific product?
How should I store coffee to keep it fresh?
Are your products Fair Trade certified?
We meet Fair Trade standards, but we are not officially certified. In most cases, we pay farmers more than the minimum Fair Trade price.
Is your coffee organic?
Support
What do I do if I receive a wrong or damaged product?
Why was my order marked as delivered but I didn't receive it?
Please check with your neighbors or delivery service first, as packages are sometimes left in a different location. If you can't find your order, please contact us and we will investigate options to resolve the issue.