Terms and conditions

1. General

General Terms and Conditions for www.orin.coffee are drawn up in accordance with the applicable legislation of the Republic of Slovenia: the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the Electronic Communications Act (ZEKom-2) and the Act on Electronic Commerce on the Market.

Online store www.orin.coffee (hereinafter referred to as "orin") is managed by the company:

Orin Coffee doo
Miklošičeva Street 4c, 1230 Domžale
Registration number: 7325665000
Tax number: SI27319822
Transaction account with NLB dd, number: SI56 0284 3026 6656 963
E-mail: info@orin.coffee
Phone: +386 41 299 275

These terms and conditions set out the terms and conditions of use of the online shop, the purchase process, the rights and obligations of the users and the seller, the terms and conditions of delivery and returns, and the protection of personal data.

Accessibility of information

Orin undertakes to provide the following information to the Buyer at all times:

Identity of the company (name, registered office, registration and tax number),
Contact details for fast and efficient communication,
Essential characteristics of the goods or services,
Product deliverability (delivery time),
Delivery terms (method, place and deadline),
Product prices, including taxes and delivery charges,
Payment and delivery method,
The time validity of the offer,
Right of withdrawal and conditions for reimbursement,
Explanation of the complaint procedure.

2. General

The Buyer is bound by the General Terms and Conditions in force at the time of order confirmation. When placing an order, the User is expressly reminded of the General Terms and Conditions and, by placing an order, confirms that he/she understands and accepts them.

Content on www.orin.coffee are the intellectual property of Orin. They may not be copied, reproduced or used for commercial purposes without prior written consent.

Orin reserves the right to change the Terms and Conditions without prior notice. Changes will take effect upon posting on the website.

3. Procurement of goods and services

Ordering is done via the online form in the webshop. A valid e-mail address and telephone number are required. The buyer will be informed of the progress of the order by e-mail and/or SMS.

The purchase contract (order confirmation) is concluded when the buyer receives the first email about the status of the order. The contract is stored on Orin's server and is accessible to the Buyer on request.

4. Prices and special offers

All prices on the website are in euros (€) and include VAT unless otherwise stated. Prices are valid at the time the order is placed.

Orin reserves the right to change prices without prior notice. In the event of an incorrect price, the buyer will be notified and may cancel the order.

Discounts, promotional codes are not cumulative unless explicitly stated. Promotional codes are not redeemable for cash and cannot be combined with other benefits unless expressly stated otherwise. Orin reserves the right to modify or cancel Promo Codes and their terms and conditions of use at any time and without prior notice.

Gift vouchers are not redeemable in cash, do not accrue interest and can only be redeemed for the purchase of products through the Orin online shop.

5. Payment methods

Payment can be made in the following ways:

By bank transfer to the company's TRR,
By credit or debit card (Mastercard, Visa, Maestro),
Instalments via Grenkeleasing Ltd (for amounts over € 500).

In certain cases, Orin reserves the right to request payment by invoice.

Card payments: The payer must be the same person as the cardholder. Refunds are made to the same card. Once the order has been confirmed, changes to the content are no longer possible without Orin's consent.

6. Invoicing

Upon delivery, Orin sends an e-invoice to the customer at the e-mail address provided at the time of order. Upon personal collection, the buyer receives a printed invoice.

The invoice contains an itemised price, all charges and a notice of the right of withdrawal. The Buyer is obliged to verify the accuracy of the information before confirming the order. Subsequent complaints regarding the invoice will not be accepted.

7. Purchases for legal persons (business partners and other companies)

A) Registered business partners (B2B partner)

Legal entities can visit the website www.orin.coffee register in the B2B portal and become a registered business partner.

When you register, company data is stored in the system and is used solely for the purpose of business cooperation.

Registered business partners are offered additional discounts and other benefits on the purchase of products, as well as the possibility of free delivery, all in accordance with the provider's internal terms and conditions or an individually negotiated contract.

Various payment options are available: on account, on collection, by credit card online or by delivery note, according to an internal agreement.

B) Unregistered enterprises

Legal entities that place an order via the website without registering in the B2B Portal are not considered to be registered business partners and therefore do not have access to the additional discounts, benefits, payment options or delivery terms applicable to business partners.

By awarding the contract, the person awarding the contract is deemed to be authorised to represent the legal person.

An order placed by a legal entity without registration is not subject to the provisions of the Consumer Protection Act (CPA), but is subject exclusively to these General Terms and Conditions.

For legal persons, no refund of the purchase price is possible unless this has been previously agreed or expressly stipulated in the contract. Purchases by legal persons are subject to these General Terms and Conditions.

For refund options and possible guarantees for legal entities, please contact us at info@orin.coffee, where we will provide you with information on the specific conditions and procedures.

8. Retention of title

All products remain the property of Orin until the purchase price is paid in full. The buyer acquires the right of ownership only on the date of full payment.

Until that time, the Products may not be sold, pledged or otherwise disposed of by the Buyer without Orin's prior written consent. In the event of late payment, we reserve the right to demand the immediate return of the Products.

9. Right of withdrawal

The consumer (a natural person who acquires goods for personal purposes) has the right to give the company, within 14 days of receiving the goods give notice that you are withdrawing from the contractwithout having to give a reason for his decision.

Withdrawal from the contract is made by an unequivocal statement sent by the consumer to the following e-mail address info@orin.coffee. The message must clearly state that you are withdrawing from the contract, giving your name, address, order number and the product you are withdrawing from.

The consumer must return the goods to the company no later than 14 days after the notification of resignationundamaged, unused and in its original packaging.

The cost of returning the goods is borne by the consumer.

Refund of the purchase price (excluding delivery costs) will be made within 14 days of receipt of the withdrawal notice, but Orin may withhold the refund until the consumer has taken delivery of the returned goods or until the consumer has provided proof that he has sent the goods back.

The right of withdrawal does NOT apply to:

products that are perishable or expire quickly;
sealed products that are not suitable for return for health or hygiene reasons (if the seal has been removed after delivery);
goods that have been made according to the consumer's precise instructions or tailored to his or her personal needs.

10. Return of goods

To return or exchange goods, please contact us at info@orin.coffee. Please make sure to include your order number and the reason for the return. Please send the goods to:

Orin Coffee - Vračila
Slovenian Road 36,
1234 Mengeš
Slovenia:

The goods must be unused, undamaged, accompanied by the original invoice and in their original packaging.

We cannot refund or replace the product in the following cases:

if the product has already been opened or used;
if the product has already been opened or used;
if the product has been specially customised for the buyer.

11. Delivery and personal collection

We deliver products throughout Slovenia and to other EU countries. Delivery is carried out by a contractual partner (e.g. Post of Slovenia or DPD).

The delivery charge is shown at the end of the order. For orders above a certain value (e.g. € 150.00), delivery is free - if stated in the offer.

Delivery times

Products in stock: 2-4 working days.
Made to order: from 2 to 9 weeks.
During holidays and major campaigns, the deadline may be extended.

Please check the package when you collect it. If the parcel is damaged, please refuse it or make a complaint note together with the courier. Unfortunately, subsequent claims for damaged parcels are not possible without a report.

Special delivery conditions for coffee orders

To ensure the highest quality, all our coffee is roasted to order. This means that we collect coffee orders until Friday, and then roast the coffee the following week.

To ensure that the coffee reaches you as fresh as possible, it is dispatched no later than the second day after roasting. That's our commitment to delivering top quality.

12. Complaints and material defects

If you notice that the product you have received:

does not meet the contract specification,
is faulty or damaged,
does not have the qualities that were promised,

notify us as soon as possible at info@orin.coffee. We will be happy to offer you a replacement, repair or refund - depending on the nature of the complaint. Warranty periods are stated on the warranty card or invoice. The form for returning an item under warranty can be found here.

The time limit for claiming material defects is 2 years from the date of acceptance of the goods.

Clearly state in the complaint:

the order number,
description of the error,
photos of the product and packaging (if damaged).

We will process the complaint within 8 days of receipt. The right to claim a material defect is regulated in more detail by the provisions of the Consumer Protection Act (Official Journal of the Republic of Slovenia, 98/04 - officially consolidated text, as amended, supplemented and corrected).

13. Limitation of liability

Orin Coffee makes every effort to ensure that the information published on the website is up-to-date and accurate. However, changes, errors or inaccuracies may occur and we reserve the right to make changes to the content without prior notice.

We are not responsible for:

the website may be intermittently unavailable, information may be inaccurate or damage may result from the use of inaccurate or incomplete information;
any technical problems that may prevent you from placing orders or accessing the online shop;
delays in delivery due to force majeure (e.g. strikes, natural disasters, war, traffic congestion, problems with suppliers, etc.);
improper use of products not in accordance with the manufacturer's instructions;
loss of profits or consequential damages arising from the purchase or non-operation of our products.

Product photos are symbolic. The actual appearance, colour or packaging of the products may differ from those shown, but this does not affect the specifications or quality of the product.

14. Protection of personal data

We are committed to protecting your privacy. We collect and process your personal data (name, address, email address, telephone number) solely for the purpose of fulfilling orders, communicating with you and sending you newsletters (only with your consent).

We will never pass on your data to third parties, unless this is necessary to complete your order (e.g. to a delivery service).

The data collected is stored in accordance with the applicable Personal Data Protection Act (ZVOP-2) and GDPR.

For more information, see our Privacy Policy

15. Complaints and disputes

If you have any complaints, please send them to info@orin.coffee. All complaints will be dealt with as quickly as possible, and within 8 working days.

If the dispute cannot be resolved amicably, the Domžale court will have jurisdiction.

In accordance with the law, we do not recognise any out-of-court consumer dispute resolution provider as competent to resolve a dispute that a consumer may bring under the Act on the Out-of-Court Settlement of Consumer Disputes.

Link to the Online Consumer Dispute Resolution Platform (ODRP):
https://ec.europa.eu/consumers/odr

Last updated: 12. 9. 2025