1. Introduction
These general terms and conditions for the online shop www.orin.coffee are drawn up in accordance with the applicable legislation of the Republic of Slovenia: the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the Electronic Communications Act (ZEKom-2), and the Electronic Commerce Market Act.
The online shop www.orin.coffee (hereinafter: “Orin”) is operated by:
Orin Coffee d.o.o.
Miklošičeva ulica 4c, 1230 Domžale, Slovenia
Company registration number: 7325665000
VAT number: SI27319822
Bank account with NLB d.d., no.: SI56 0284 3026 6656 963
Email: info@orin.coffee
Phone: +386 41 299 275
These terms and conditions set out the terms of use of the online shop, the purchasing process, the rights and obligations of users and the seller, the terms of delivery and returns, and the protection of personal data.
Availability of information
Orin undertakes to always provide the buyer with the following information:
Company identity (name, registered office, company and VAT number),
Contact details for quick and effective communication,
The essential characteristics of the goods or services,
Availability of products (delivery time),
Delivery terms (method, place and time),
Product prices, including taxes and delivery costs,
Payment and delivery methods,
The validity period of the offer,
The right to withdraw from the contract and the conditions for returns,
An explanation of the complaints procedure.
2. General
The buyer is bound by the general terms and conditions in force at the time the order is confirmed. When placing an order, the user is explicitly notified of the terms and conditions, and by submitting the order confirms that they understand and accept them.
The content on www.orin.coffee is the intellectual property of Orin. It may not be copied, reproduced, or used for commercial purposes without prior written consent.
Orin reserves the right to change these terms without prior notice. Changes take effect upon publication on the website.
3. Ordering goods and services
Orders are placed via the online form in the online shop. A valid email address and phone number are required. The buyer will be informed of the order status by email and/or SMS.
The sales contract (order confirmation) is concluded once the buyer receives the first email regarding the order status. The contract is stored on Orin’s server and is available to the buyer upon request.
4. Prices and promotional offers
All prices on the website are in euros (€) and include VAT, unless stated otherwise. Prices are valid at the time the order is placed.
Orin reserves the right to change prices without prior notice. In the event of an incorrect price, the buyer will be notified and may cancel the order.
Discounts and promotional codes are not cumulative unless explicitly stated. Promotional codes cannot be exchanged for cash and cannot be combined with other benefits unless explicitly stated otherwise. Orin reserves the right to change or cancel promotional codes and their terms of use at any time and without prior notice.
Gift vouchers are not redeemable for cash, do not accrue interest, and can only be redeemed for the purchase of products through the Orin online shop.
5. Payment methods
Payment is possible using the following methods:
By bank transfer based on a pro forma invoice to the company’s account,
By credit or debit card (Mastercard, Visa, Maestro),
In instalments via Grenkeleasing d.o.o. (for amounts over €500).
In certain cases, Orin reserves the right to require payment by pro forma invoice.
Card payments: The payer must be the same person as the cardholder. Refunds are made to the same card. Once an order is confirmed, changes to its contents are no longer possible without Orin’s consent.
6. Invoicing
After delivery, Orin sends the buyer an e-invoice to the email address provided when ordering. In case of in-person pickup, the buyer receives a printed invoice.
The invoice contains an itemised price, all costs, and notice of the right to withdraw from the contract. The buyer must check the accuracy of the details before confirming the order. Subsequent complaints regarding the invoice will not be considered.
7. Purchases by legal entities (business partners and other companies)
A) Registered business partners (B2B partner)
Legal entities can register on www.orin.coffee for the B2B portal and thereby become registered business partners.
Upon registration, company details are stored in the system exclusively for the purpose of business cooperation.
Registered business partners have access to additional discounts and other benefits when purchasing products, as well as the option of free delivery, all in accordance with the provider’s internal terms or an individually concluded contract.
Various payment options are available: by pro forma invoice, on pickup, by card online, or by delivery note, in accordance with internal arrangement.
B) Unregistered companies
Legal entities that place an order via the website without registering for the B2B portal are not considered registered business partners and therefore do not have access to the additional discounts, benefits, payment options, or delivery terms that apply to business partners.
By placing an order, the person submitting it is deemed authorised to represent the legal entity.
Orders placed by legal entities without registration are not governed by the provisions of the Consumer Protection Act (ZVPot), but exclusively by these general terms and conditions.
For legal entities, a refund of the purchase price is not possible unless previously agreed or explicitly stated in a contract. These General Terms and Conditions apply to purchases by legal entities.
For questions regarding returns and any warranties for legal entities, please contact us at info@orin.coffee, where we will provide information on the specific terms and procedures.
8. Retention of title
All products remain the property of Orin until the purchase price has been paid in full. The buyer acquires ownership only on the day full payment is made.
Until then, the buyer may not sell, pledge, or otherwise dispose of the products without Orin’s prior written consent. In the event of late payment, we reserve the right to demand the immediate return of the products.
9. Right of withdrawal
A consumer (a natural person acquiring goods for personal purposes) has the right to notify the company that they are withdrawing from the contract within 14 days of receiving the goods, without having to state a reason for their decision.
Withdrawal from the contract is made by an unambiguous statement sent by the consumer to info@orin.coffee. The message must clearly state that the consumer is withdrawing from the contract, and must include their first and last name, address, order number, and the product from which they are withdrawing.
The consumer must return the goods to the company no later than 14 days after notifying us of the withdrawal, undamaged, unused, and in their original packaging.
The cost of returning the goods is borne by the consumer.
A refund of the purchase price (excluding delivery costs) will be made no later than 14 days from receipt of the withdrawal notice, but Orin may withhold the refund until the returned goods have been received, or until the consumer provides proof that the goods have been sent back.
The right of withdrawal does NOT apply to:
goods that are perishable or quickly go out of date;
sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been removed after delivery;
goods made to the consumer’s exact specifications or personalised for them.
10. Returning goods
If you wish to return or exchange goods, please contact us at info@orin.coffee. Please always include your order number and the reason for the return. Send the goods to:
Orin Coffee – Returns
Slovenska cesta 36,
1234 Mengeš
Slovenia
Goods must be unused, undamaged, accompanied by the original invoice, and in their original packaging.
We are unable to process a refund or exchange in the following cases:
if the product has already been opened or used;
if the packaging is damaged due to improper handling;
if the product was specially customised for the buyer.
11. Delivery and in-person pickup
We deliver products throughout Slovenia and to other EU countries. Delivery is carried out by our contracted partner, GLS.
The delivery cost is shown at checkout. Delivery is free on orders over €59 (Slovenia) or €95 (EU).
Delivery times:
In-stock products: 1–3 working days after dispatch (GLS guarantee for Slovenia).
Made-to-order or out-of-stock products: up to 14 days.
During holidays and major promotions, the timeframe may be extended.
When receiving your package, please inspect it. If the package is damaged, refuse it or draw up a damage report together with the courier. Subsequent complaints about damaged shipments without such a report are, unfortunately, not possible.
Special delivery terms for coffee orders
To ensure the highest quality, we roast all our coffee to order. This means coffee orders are collected until Friday, then roasted the following week.
To ensure your coffee arrives as fresh as possible, we ship it no later than the second day after roasting. This is our commitment to guaranteeing outstanding quality.
12. Complaints and material defects
If you notice that a received product:
does not match the order specification,
is broken or damaged,
lacks the characteristics that were promised,
please let us know as soon as possible at info@orin.coffee. We will be happy to offer you a replacement, repair, or refund — depending on the nature of the complaint. Warranty periods are stated on the warranty certificates or on the invoice. The form for returning an item under warranty can be found here.
The deadline for asserting a material defect is 2 years from receipt of the goods.
In your complaint, please clearly state:
the order number,
a description of the defect,
photographs of the product and packaging (if damaged).
We will process the complaint within 8 days of receipt at the latest. The right to assert a material defect is governed in more detail by the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 – official consolidated text, as amended and corrected).
13. Limitation of liability
Orin Coffee makes every effort to ensure that the information published on the website is up to date and accurate. Nevertheless, changes, errors, or inaccuracies may occur, so we reserve the right to change the content without prior notice.
We are not liable for:
occasional website downtime, any inaccuracy of information, or damage arising from the use of inaccurate or incomplete data;
any technical issues that may prevent orders from being placed or access to the online shop;
delivery delays resulting from force majeure (e.g. strikes, natural disasters, war, traffic closures, supplier issues, etc.);
improper use of products not in accordance with the manufacturer’s instructions;
loss of profit or indirect damage arising from the purchase or malfunction of our products.
Product photographs are for illustrative purposes. The actual appearance, colour, or packaging of products may differ from those shown, but this does not affect the product’s specifications or quality.
14. Protection of personal data
We are committed to protecting your privacy. We collect and process your personal data (name, address, email address, phone number) exclusively for the purposes of processing orders, communicating with you, and sending newsletters (only with your consent).
We will never share your data with third parties, except where necessary to fulfil an order (e.g. with a delivery service).
Collected data is stored in accordance with the applicable Personal Data Protection Act (ZVOP-2) and the GDPR Regulation.
For more information, please see our Privacy Policy.
15. Complaints and disputes
Please send any complaints to info@orin.coffee. We will handle all complaints as quickly as possible, and no later than within 8 working days.
If a dispute cannot be resolved amicably, the competent court in Domžale shall have jurisdiction.
In accordance with the law, we do not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a dispute that a consumer could initiate under the Out-of-Court Consumer Dispute Resolution Act.
Link to the online consumer dispute resolution platform (ODR):
https://ec.europa.eu/consumers/odr
Last updated: 12 September 2025